Unburden · Support
Unburden support.
Need a hand with Unburden, or want to manage your household and account? Here is how to reach us and what you can do yourself.
Overview
How to get help.
Email is the fastest way to reach the studio. Household members and notifications are managed in the app and your device settings. Export and account deletion in the app are still being completed on our service, so you can also ask us by email to delete your account.
Contact us
Email hello@trailmarkstudios.com. To help us help you quickly, tell us your device and OS version, the app version, and what happened — including the steps to reproduce it if you can.
If something looks stuck
Offline: changes you make without a connection are kept on your phone and sent when you're back online. The bar at the top says how many are kept and whether they've reached your household. Inviting someone and signing up need a connection.
Signed out or “Renewing your sign-in”: your changes stay on this phone. Reconnect, and if asked, sign in again with the same account; what was kept is then sent once.
“There's no room for more until they're sent”: your phone is holding as many unsent changes as it safely can. Connect so they can be sent; nothing kept is deleted.
Notifications: reminders are scheduled on your phone. You can turn them off in Profile › Notifications or in your phone's settings.
Manage your account and data
Profile has data export and account deletion, and household members and invitations are managed in the app; some of this is still being completed on our service. You can also ask us to delete your account without the app. Notification and camera permissions are controlled in your device settings.
Delete your Unburden account
In the app: Profile › Account › Delete Account. Until our service update is complete, this may not finish for someone who shares a household and does not yet remove recipe photos, so please also email us.
By email: write to hello@trailmarkstudios.com from the email address you use for Unburden, with the subject “Delete my Unburden account”. We'll reply to that address to confirm the request came from you. Account deletion on our service is still being set up, so we can't yet say when or how a request will be completed; our reply will tell you where it stands. Never send your password.
Privacy and your data
For exactly what Unburden stores and what does or does not leave your device, see the Unburden Privacy Policy.
Response times
Trailmark Studios is a small, independent studio. We aim to reply within a few business days. Around betas and launches it can take a little longer, but we read every message.
Last updated: October 11, 2026.