Plantling · Support
Plantling support.
Need a hand with Plantling? Here is how to reach us and what to try first. Plantling is local-first, so a backup is how you keep your garden safe.
Overview
How to get help.
Email is the fastest way to reach the studio. Because your garden lives on your device, export a backup before switching or reinstalling.
Contact us
Email hello@trailmarkstudios.com. To help us help you quickly, tell us your device and OS version, the app version, and what happened — including the steps to reproduce it if you can.
Back up and restore
Export your garden to a JSON file from Settings › Backup before you change or reinstall a device, then restore it (replace or merge) on the new device. Uninstalling the app removes its local data.
Privacy and your data
For exactly what Plantling stores and what does or does not leave your device, see the Plantling Privacy Policy.
Response times
Trailmark Studios is a small, independent studio. We aim to reply within a few business days. Around betas and launches it can take a little longer, but we read every message.
Last updated: July 10, 2026.